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Where be dragons? In the network… | NEXT Berlin
See on Scoop.it – Designing design thinking driven operations The power of networks is that they can amplify one person’s actions greatly. The rail network gave individuals power over thousands of...
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Design Commission report calls for better user-responsive public service...
See on Scoop.it – Designing design thinking driven operations Design Week Design Commission report calls for better user-responsive public service design PublicTechnology.net A new report by the Design...
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Government Service Design Manual
See on Scoop.it – Designing design thinking driven operations See on www.gov.uk Related articles UK Government Service Design Manual Design and public services Putting people first ” Design and public...
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It really isn’t rocket science, you start with user needs
See on Scoop.it – Designing design thinking driven operations It really isn’t rocket science, you start with user needs. https://t.co/ntWia98eAr #servicedesign #publicservice via @dluckyb See on...
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The Customer Designs Their Own Customer Experience
We spend a lot of time talking about customer experience design. There is some value to it, but there is also great danger (and arrogance) in it. We cannot possibly design the customer’s experien…...
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Why business needs design thinking now more than ever.
See on Scoop.it – Designing design thinking driven operations This slide deck builds the case for how design thinking can be used for business in order to achieve meaningful innovation. (Why business...
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Trying To Be Certain About Everything Kills Great Ideas
See on Scoop.it – Designing design thinking driven operations All great thinkers make mistakes (RT @designthinkers: Trying To Be Certain About Everything Kills Great Ideas http://t.co/ghIRMqtonI...
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Design Innovation & Service Design
Postgraduate programme in design innovation and service design (Looking for graduate study in Motivated by @GSofA has a programme for you. See on www.gsa.ac.uk Related articles Practices and Principles...
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The end of channels: how digital experiences trump shiny objects
See on Scoop.it – Designing design thinking driven operations Digital tools now reach across companies (from sales to support) and across the entire customer experience. This span is making running...
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The Future Of Mobile [SLIDE DECK]
See on Scoop.it – Designing design thinking driven operations The future is mobile, but not mobile-only. (The Future Of Mobile [SLIDE DECK] http://t.co/ipq8aOHPE6 via @sai look @sammcnerney) See on...
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Re-Thinking Progress: The Circular Re-Generative Economy VIDEO
See on Scoop.it – Designing design thinking driven operations March 20, 3013 – Sustainable Brands In January, the Ellen MacArthur Foundation released a new animation, focusing on the role of new...
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Customer Experience A Priority For IT Spending In 2013: Ovum
Weak market growth and a raft of impending regulation means the buy side will increase IT budgets in 2013, says Ovum. See on www.moneycontrol.com Photocredit: yuria: (via Mister Tea Infuser) Related...
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Experience Strategy (o Service Design): scala, tempo e prospettiva nei...
See on Scoop.it – Designing design thinking driven operations See on donnadiservizio.com Related articles Mastering Collaborative Innovation through Events ScottishPower Uses a Balanced Scorecard of...
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On value co-creation » Carmen Neghina
See on Scoop.it – Designing design thinking driven operations I have promised myself that I will attend the next PR Salon Meeting in Amsterdam*. While I have tried to in the past, the idea of spending...
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Taking Care Of Business: Social Media Will Transform Customer Service – Forbes
(Image credit: Getty Images via @daylife) By Lisa Wirthman Social media is no longer just a clever marketing tool: It’s also a fast-growing channel for customer service. See on www.forbes.com...
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Five Must-Read Books on Design Thinking Methods
See on Scoop.it – Designing design thinking driven operations There are a lot of books on design thinking. A search on Amazon.com for the term will yield thousands of results. So how do you know which...
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GOV.UK Design of the Year 2013
See on Scoop.it – Designing design thinking driven operations Being in the business of championing design, we at the Design Council love inspiring examples and this year’s Designs of the Year...
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‘Design of the Year’ is UK government’s data website, proving aesthetics aren...
See on Scoop.it – Designing design thinking driven operations ‘Design of the Year’ is UK government‘s data website, proving aesthetics aren … See on www.wired.co.uk Photocredit: by alvin lamucho...
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How to do almost anything
How to do almost anything Too often we restrict ourselves from doing what needs to be done, but the process for creative work is almost never as complicated as we make it out to be in our… See on...
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Harper Reed on Big Data & Big Answers | NEXT Berlin
See on Scoop.it – Designing design thinking driven operations For the first time in Berlin, Harper Reed gave a talk at NEXT13 on April 23, 2013 on how he succeeded as Obama’s CTO and on the three...
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